Report Outages Using SmartHub

Rock Energy is notified of outages automatically through our metering system, but did you know that one of the ways you can report an outage is by using SmartHub?

Yes, you can use SmartHub to report an outage, which is actually the preferred method if there is an unusual situation that caused the outage (power lines down, there was a loud boom, etc). To report an outage using SmartHub, just click on the "Report Power Outage" link on the left side of the home page. See SmartHub information below.


Two other ways to report an outage is to sign up for outage text alerts/notifications, or utilize our website ( to view the Outage Map (click on Outage button at the top). You can sign up to receive text notifications with SmartHub.

You can call Rock Energy at 866-752-4550 to report the outage; however, calling is not recommended, because if the outage is widespread, the phone lines will be very busy. 

When reporting an outage, please give your name and the address that is without power. It’s also helpful to provide a cell phone number where you can be reached. Provide as much information as you can about the outage. What time did the power go out? Did the lights flicker. Did you hear a pop, or see any power lines down? Please DO NOT email us about an outage.