READING YOUR BILL
A. Contact Information: Ways to contact us about your bill or account are clearly noted on your bill. You can always reach us at 886-752-4550 or at www.rock.coop.
B. Your Account Information: Your billing date, account number, and account name are listed here.
C. Total Amount Due: This section summarizes total amount due and due date. Automatic payment would be indicated if you participate in this program.
D. Billing Summary: Here you will find your past payments, current charges, and total charges due.
E. Message Center: Learn more about programs, services, notices, and events.
F. Contact Information: This is the contact information we have on file for you. Need to update this? Call us at 866-752-4550, send us an email at questions@rock.coop, or check the box below on payment stub.
G. Payment Stub: If you are paying by check, please return this stub with your payment to ensure the payment is properly credited to your account.
A. Electric Service: This section lists your meter number, location, and days in billing cycle. This section also shows your Electric Service Subtotal for that billing period.
B. Graphs: This graph shows electric usage as well as average temperatures over the last year.
C. Energy Usage Comparison: This comparison provides current energy usage, the previous month’s usage and the previous year’s usage.
D. Natural Gas Service: This section lists your meter number, location, and days in billing cycle. This section also shows your natural gas service subtotal for that billing period.
E. Ways to Pay Your Bill: This lists the various ways you can pay your electric bill.
F. Membership Statement