New meter FAQs

New meter FAQs

Frequently Asked Questions

About Rock Energy’s New Meters

Rock Energy Cooperative has invested in a new AMI (Advanced Metering Infrastructure) system, which required the installation of new meters. This upgrade helps us operate more efficiently, improve reliability, and serve you better. Here are some questions you might have about the changes.

Why is the new system needed?
Our previous Automated Meter Reading (AMR) system was state-of-the-art when it was first implemented but is now outdated and no longer supported by the manufacturer. The AMR meters were installed in our Wisconsin territory during the late 1990s, and Illinois members received the meters in 2009. The new AMI meters collect and transmit data faster and more reliably.

What’s the difference between the current system and new one?
The new AMI meters, made by Sensus, collect energy consumption and power quality data and then transmit that data to the co-op via radio frequency communication. The previous AMR meters used power lines to transmit data. If a power line goes down during an outage, communication with the meter was lost. The new meter can automatically report outages, voltage variances, and other line conditions without depending on the power lines.

Was a new meter installed at my home or business?
Yes, and the new meters offer these benefits:

New meter
  • Improved efficiency—Reading all meters, residential and commercial, remotely is more cost effective than having employees drive to remote locations every month.
  • Improved reliability—Our outage management system can determine outage locations more reliably, which will result in a faster response time.
  • Improved power quality—The new system reports variances in voltage and other line conditions that will help us maintain a more reliable power distribution system.
  • Improved member service—You will receive more timely information about your energy consumption, which will help you make wise decisions about how you use energy. We can review that data to help you address any high-bill concerns.

Am I being charged for the new meter?
No, there will be no additional costs for the new meters.

How does this new meter benefit me?
The new system allows Rock Energy to respond to outages more quickly because your meter will notify us if you lose power. It also will result in a more reliable power distribution system, improved efficiency throughout the billing system, improved system power quality, and more usage data. You can access that data through SmartHub, our online account management system.

What information does the new meter record?
Currently, your new meter records energy use on an hourly basis. You can log on to SmartHub to view this information, which allows you to pinpoint your usage during various weather conditions and different times of the day.

Did my rate change after the conversion?
No, members will continue to pay the same rate as they had before the change.

How does my new meter work?
Rock Energy reads the meter remotely from our offices. Information from the meter is transmitted to the co-op via a licensed, encrypted, secure system. The collected data includes usage readings, voltage levels, and outage/blink information.

Does the new meter notify the co-op when my power goes out?
Yes, in most cases. The new meters report outages, voltage variances, and other line conditions without being prompted by our office. However, Rock Energy still recommends that you report your own outages by phone to ensure that your outage is documented.

Can the communications system interfere with any equipment in my home?
No, our system meets criteria set by the Federal Communications Commission and should not interfere with any equipment inside a home or business.

Is my data secure?
Yes, the metering data is transmitted via a licensed, encrypted, secure system. No personal information about members is stored inside the meter, and it cannot identify or control individual appliance usage. Instead, the meter records whole-house energy usage just like your previous meter.

How can I get answers to my specific questions?
You can call us at 866-752-4550 or send us an email at questions@rock.coop.