Disconnections, late fees suspended
Until further notice, Rock Energy is suspending disconnections and late fees. Payments are still encouraged.
Because our members are facing many concerns, including financial ones, during this coronavirus pandemic, Rock Energy will not charge penalties for late payments or disconnect service for nonpayment or low funds at this time.
Your energy usage will be metered as usual, and statements will continue to include accumulated amounts owed. Again, during this pandemic, accounts will not be disconnected, and late fees will not be applied to past due accounts. Unpaid balances will accumulate, so it is important for you to contact the cooperative to make payment arrangements.
Please note that you may be using more energy during this time because children are home from school and many people are working from home. You can monitor your usage by logging into SmartHub.
Even though disconnects will not occur, members are encouraged to pay their energy bill as they can to avoid a larger balance in the future. The cooperative is committed to helping those members that truly need assistance. We encourage any member who is facing financial difficulty during this time to call us at 866-752-4550.