COVID-19 Related Suspension of Disconnects and Late Fees

COVID-19 Related Suspension of Disconnects and Late Fees

More and more, our leaders are working through opening up the economy in our communities. As we transition to a more open business environment, we encourage you to pay your energy bill or a portion of it as you are able to avoid a large, multi-month balance down the road.

If you are, or anticipate, experiencing financial hardship as a result of COVID-19, we will work with you but you need to contact us. Please call one of our member services representatives at 866-752-4550 during regular business hours.

Rock Energy Cooperative understands the hardship many of our members may be facing due to the health risks, loss of income, unexpected childcare or household expenses, and other burdensome results of the coronavirus pandemic. We all are learning that we must work together while we each do our part to get through this difficult time.

Rock Energy Actions

  • To protect the health of our members and employees, we have closed our lobbies, postponed our annual meeting, modified schedules to limit the number of employees at our facilities at any one time, moved break rooms to our warehouses, and stocked work vehicles with hand sanitizers and disinfectant wipes.
  • We suspended disconnections and late fees for non-payment or low funds in an effort to help our members during this difficult time. We have and continue to work with members experiencing economic hardships and urge them to contact us to develop payment plans that will keep them connected.

Member Actions

  • Your energy usage continues to be metered as usual and statements include accumulated amounts owed. Members who anticipate not being able to pay their energy bills in full or on time need to reach out to Rock Energy to work out payment plans by calling:
    • 608-752-4550 or 866-752-4550 during regular business hours.

Home Energy Use Tips

Here are some tips to help lessen the higher energy costs that may result from stay-at-home orders:

  • Monitor your usage by logging into SmartHub.
  • Program your thermostat to maximize energy savings. Setting your thermostat one degree lower when heating or one degree higher when cooling can reduce energy use by up to 5 percent.
  • Do full loads of laundry and wash with cold water. Using warm water instead of hot can cut a load's energy use in half and using cold water will save even more.
  • By air drying your dishes, you can cut your dishwasher's energy use by up to 50 percent.
  • Unplug appliances and electronics when not in use. Small appliances and electronics use energy even when not in use. When powered on, game consoles, televisions, and similar electronics are responsible for up to 12 percent of energy use.

Watch Out for Scams

Unfortunately, in times like these, scammers are targeting our customers.

Rock Energy does not:

  • Demand immediate payment with a prepaid card.
  • Show up at your home and request access indoors (unless prearranged).
  • Ask for sensitive data, like banking information, through email or phone.

Every day brings new developments as our leaders work to address the COVID-19 pandemic. Rock Energy Cooperative is 24/7, 365 and no matter what transpires with the coronavirus, our people and our service will be there for you.