Beware of telephone scams
Rock Energy Cooperative urges members to beware of telephone scams where a caller poses as a co-op employee and threatens to disconnect service unless an immediate payment is made.
A member received a call over the weekend from someone claiming to be with the co-op. The caller said the member's account was past due and she needed to purchase a prepaid debit card and call back with the verification codes or power would be disconnected. Fortunately, the member instead called Rock Energy and learned that the co-op did not make the call.
April Nichols, district office supervisor at Rock Energy, advises members to ignore suspicious requests for personal information, such as bank account numbers, credit or debit card numbers, user names, and passwords.
“Co-op employees do not call members and demand that an immediate payment be made over the phone or services will be disconnected,” Nichols said. “The disconnection procedure for nonpayment is actually quite lengthy and involves several contacts between the co-op employee and member.”
When the co-op’s collections department calls members, they are given the option of making a payment over the phone or at the office. Members who have any questions regarding the legitimacy of a call should not provide the caller with any information.
“Just hang up and give us a call,” Nichols said. “If the call was from the co-op, we’ll understand that you were just guarding your personal information. Remember that if you didn’t make the call, you don’t know who is on the other end of the line.”
If you receive a call or are unexpectedly approached at your home by someone claiming to be a Rock Energy representative and you have any doubt, please call our office at 866-752-4550 for verification.